Make sure the Organisation is offering a Person Centred approach for your loved one. That means in practical terms that staff know about your health needs and personal preferences. They regularly involve you in decisions about your care and treatment and give you as much choice and control as possible.
As well as looking at the Care Quality Commission rating – what is the feel of the place do other residents look well cared for . If you are able to chat to other relatives ask their opinion and their views. Observe the staff with their interactions with staff. Are they kind, patient and interested in the residents. Do residents have choices in food are there lots of drinks on offer to keep residents hydrated.
If you are looking for a home care agency are you able to have continuity of care by having the same.Do they staff have enough time between the run( time between your relative and the next person) . What happens if the staff are delayed – does your relative still get their allotted time. Care agencies are also inspected by the Care Quality Commission what does their rating look like. Ask for testimonials from other service users and their families as to how they have found the service